Delivery & Returns

Terms & Conditions | Privacy Policy | Payment Terms | Ship-to Countries

Deliveries

The items will be delivered by German Post Priority Air Parcel.
We do not ship to PO-Boxes – it is necessary  that someone be physically present to sign-in for delivery.
Delivery is only available to certain countries. A list can be found here: Ship-to Countries.

Delivery Times

For a list of delivery times estimates, please click here: Ship-to Countries
Since our lures are made to order only, please take into account that we need about 3 weeks to fulfill your order. You will need to add this to the estimated shipping duration, too.

Quality

Please notify us of obvious defects that are apparent on first inspection of the goods, such as wrong items or damage, within 7 days of delivery.
You agree that we may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.

When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

Returns

If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. 
You must also return it to us within 30 days in perfect condition, in its original packaging and with proof of purchase.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

Please note that personalised items can only be returned or exchanged if faulty.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse.
Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.
Please note your right to return products does not apply to personalised items. This does not affect your statutory rights.

Refunds

To obtain a refund the goods must be in the same condition in which you received them.
If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
If you fail to do so we reserve the right to refuse the refund.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that any postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.

Our return address is:

Lena Lures
c/o Gabriel Turcan
Freiheitsweg 21
13407 Berlin
Germany

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