Terms & Conditions

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About these terms

These are our Terms and Conditions applicable to all visitors and/or customers outside Germany and you should read them carefully as they apply to your use of this website and any order you may make. We will request you to accept these Terms and Conditions during the order process.

You will be bound by the details of the Terms and Conditions and the website information which was in place at the time of use of the website or when you placed your order.

Your access to and use of the Lena Lures website is subject exclusively to these Terms and Conditions. You are not allowed to use this website for any purpose that is unlawful or prohibited by these Terms and Conditions.

By using this website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using this website.

Lena Lures reserves the right change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine if the Terms and Conditions have been changed. If you do not agree to the changes you should not continue to use the website.

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable to any extent for any reason by any court of competent jurisdiction then such Term or Condition shall be severed from the remaining terms and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable to the fullest extent permitted by law.

If you do not comply with these conditions of sale and we take no action in respect of that non-compliance, our right to take action in the same or a similar situation in the future will not be affected.

Using this website

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

The website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Lena Lures will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.

Lena Lures makes no warranty that the functionality of the website will be uninterrupted.  We we reserve the right, from time to time, to restrict access to the website to allow essential maintenance or upload new services and/or improvements although we ensure that any interruptions are kept to a minimum.

We make no warranty that this website will be error free or that defects will be corrected. The user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors.

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on the website. To the extent permitted by applicable law, Lena Lures disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

You must not use the website in any way which will cause or is likely to cause the website to be impaired, damaged or interrupted in any way.
Lena Lures reserves the right to refuse access to the website.

Links to third party websites

The Lena Lures website may include links to third party websites that are controlled and maintained by others. We do not monitor these other websites and we have no control over their content, privacy policies or services. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites and that we do not accept any liability from your use of these other websites.

Copyright

All copyright, trademarks and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Lena Lures or otherwise used by Lena Lures as permitted by law.

In accessing the website you agree that you will access the content solely for your personal, non-commercial use. You may not link or frame the website or any part of it without our express permission. None of the content may be downloaded, copied, reproduced, published, transmitted, stored, sold or distributed without the prior written consent of Lena Lures. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial use only.

Our products

Our products are sold subject to their product description and any supporting information such as size, colour and estimated delivery dates. We reserve the right to refuse orders where the product information, price or product promotion has been incorrectly published.

We do make every effort to ensure all of the product information is correct at the time when we upload the product information to the website. However, the information may not be completely accurate at the time that you place an order. When placing an order you must confirm the details of the product before purchasing.

We take all reasonable care to portray our products accurately but pictures are for reference only. Please be aware that the reproduction of colours is dependent on the settings and calibration of your computer monitor or device’s screen and they will vary from device to device and from screen to screen. We therefore cannot guarantee that the colours shown will accurately represent the colour of the goods you receive.

Prices

Prices are as set out on this website. It may, from time to time, be necessary to change prices either up or down. We reserve the right to alter prices at any time without prior notice. Any price changes will be confirmed to you when you make an order.

You must pay in full for the goods (including any applicable delivery charges) at the time of placing your order. Ownership in the goods we supply to you will not pass until we have received all sums due and payable by you for or in connection with the goods, including (where applicable) delivery charges.

Placing an order

When you place an order to purchase a product your order represents an offer to us to purchase a product. A contract is only formed when you receive a copy of your email order confirmation.  Any products on the same order which we have not confirmed as accepted in your order confirmation do not form part of the contract.

Lena Lures reserves the right to cancel orders, at no cost to you.

Our PayPal registered eMail-address is: auraminor@yahoo.de (we will send any payment request ONLY from this eMail-address)

Changes to orders

Once you have received confirmation of your order, changes to your order, including the arrangements for delivery, can only be made by contacting us via email and within 7 working days from the day you placed your order. Changes made to your order after the original confirmation may change the delivery date of your order. We will give you an indication of a new estimated delivery date once we have confirmed the changes to your order.

Quality

Please notify us of obvious defects that are apparent on first inspection of the goods, such as wrong items or damage, within 7 days of delivery.
You agree that we may examine and test any goods that are claimed to be defective to establish whether those defects are our responsibility.

When we are satisfied that the goods are faulty you will be offered a replacement or full refund of the original purchase price. Nothing in this section affects your statutory rights as a consumer.

Returns

If you are unhappy with a product for any reason then you must let us know within 7 working days of the day after the date the product is delivered to you. 
You must also return it to us within 30 days in perfect condition, in its original packaging and with proof of purchase.
Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

Please note that personalised items can only be returned or exchanged if faulty.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach our warehouse.
Returns and exchanges will be processed as soon as possible after arrival and in any event within no more than 30 days of the day of arrival.
Please note your right to return products does not apply to personalised items. This does not affect your statutory rights.

Refunds

To obtain a refund the goods must be in the same condition in which you received them.
If you do so we will be happy to refund the original price of the item or send you an exchange. This does not affect your statutory rights.
If you fail to do so we reserve the right to refuse the refund.
We will only make a refund using the same method of payment originally used by you to pay for your purchase.
Where the goods were delivered to a third party and you are unable to return them to us, you may not be entitled to a refund.
We regret that any postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded.

Our return address is:

Lena Lures
c/o Gabriel Turcan
Freiheitsweg 21
13407 Berlin
Germany

Lost items

In the unlikely event that anything should go wrong with your delivery, please contact us as soon as possible. We ship recorded delivery and International Signed For. This is your way of insuring your package and tracking the items. In order to see whether insurance and tracking are available to your country please click here: Ship-to countries.

Contact with us

All communications with customers outside Germany/Austria/Switzerland will be in the English language. Otherwise it will be in the German language.

Liability disclaimer

Lena Lures’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Lena Lures to the customer.
We shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon us by statute.
These conditions of sale are in addition to, and do not affect, your statutory rights as a consumer. They are the only terms and conditions that are applicable to your order.
You may not transfer your rights under the contract between us to any third party without our prior written consent.

Jurisdiction

These Terms and Conditions this website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with German Law and you hereby submit to the exclusive jurisdiction of the courts of Land Berlin.

For any further information please email info@lenalures.com

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